Legal

Cancellation & Refund Policy

Layover in Nairobi · Last updated 11 October 2026

In short

Free cancellation up to 24 hours before your tour starts, with a full refund.
No refund for cancellations made less than 24 hours before the start time, or for no-shows.
If we have to cancel, you choose a new date or a full refund.
To cancel or change, message us on WhatsApp from the number you booked with.

Cancelling your tour

24 hours or more before the start time: free cancellation. You get a full refund to the card you paid with.
Less than 24 hours before the start time: no refund.
No-show (you do not come to the pickup point without telling us, including when you cannot leave the airport): no refund.

The 24 hours are counted back from the confirmed start time of your tour, Nairobi time (EAT, UTC+3).

Changing your date or time

Flight changed? Want a different date or start time instead? Message us on WhatsApp as early as you can. Changes are free when we have availability and you ask at least 24 hours before your original start time.

If we cancel

If we have to cancel your tour (for example because of extreme weather, an emergency, or if your flight is cancelled and you tell us before the start time), we will tell you as soon as possible and you can choose a new date or a full refund.

How refunds are paid

Refunds go back to the card or payment method you paid with, through Stripe. We send the refund within a few working days of your cancellation; your bank may then take 5 to 10 working days to show it on your statement. The merchant name on refunds is Key 2 Destinations Tourism LLC.

How to cancel

Message us on WhatsApp at +255 787 558 850 with your name, tour date and the email you paid with. Your cancellation or change is final once we confirm it in writing.

Bookings made on other platforms

If you booked through another platform, such as Viator or Tripadvisor, that platform's own cancellation and refund policy applies, and refunds are made by that platform.

Contact us

Key 2 Destinations Tourism LLC (trading as Layover in Nairobi)
Dubai, United Arab Emirates
Key 2 Destinations Tourism LLC · Commercial Licence No. 1463944
WhatsApp: +255 787 558 850